The consumer association UFC-Que Choisir is attacking Red-by-SFR *, the low-cost subsidiary of SFR, before the Paris Judicial Court for deceptive commercial practices.
In question, offers without commitment marketed between January 2018 and December 2019 which he assured that he would maintain the price “Without condition of duration”. He had presented them on social networks as “Lifetime guarantees”.
Increases between 30 and 75% of the initial price
Hundreds of thousands of subscribers would have been conquered, according to the UFC-Que Choisir. But between September and December 2020, the operator ended up increasing its prices.
“Depending on the case, the price increases range from 30% to 75% of the initial price! “, underlines the association in its press release.
“SFR knowingly misled consumers by making maintaining the initial price of RED by SFR packages over time the massive argument to convince consumers to swell the ranks of its subscribers”, indignant the UFC-Que Choisir.
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The association demands the conviction of the operator, as well as the compensation of the customers. The UFC-Que Choisir takes the opportunity to recall that this practice of price increases for offers without commitment of duration and conditions is spreading to all market players. She calls on consumers to protest by immediately changing operator when they are victims.
Source: UFC-What to Choose
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