Four digits for “More efficiency” : the toll-free number Net Ecoute becomes from Tuesday 3018, a platform for “Prevent and intervene” against digital violence suffered by children and adolescents. Cyberbullying, “revenge porn”, webcam blackmail, identity theft, overexposure to screens, video games: this new number, which replaces 0800 200 000, is intended to become “The national helpline for all issues of protection of minors on the Internet such as the fight against digital violence and help with digital parenting”, presented to AFP the Secretary of State for Children Adrien Taquet, noting a “Upsurge in acts of concern”.
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This confidential and free line, managed since 2009 by the association e-Enfance, is accessible by phone 6 days a week, from 9 a.m. to 8 p.m., but also on 3018.fr by live chat, via Messenger and WhatsApp. The 3018 will represent a “Single point of entry for any question or problem concerning the digital dimension of the lives of children and adolescents”, said Justine Atlan, CEO of e-Enfance, advocating for “More simplicity, readability and efficiency”.
Since the start of the health crisis, which has led to several periods of confinement and closure of schools, the calls received on Net Ecoute have “Almost doubled and cases of cyberstalking increased by 57% in 2020”
According to a 2018 Opinionway poll, by the age of 12, one in three children has been exposed to pornographic content online and one in ten teenagers report having been a victim of online violence. The crisis has “Heavy impacts on children and parents”, underlined Mr. Taquet, evoking problems of precariousness of families, isolation and sedentary lifestyle of children and an explosion of time in front of the screens.
“This overexposure can have significant consequences, including cyberstalking or exposure to violent or even illegal content. These cyberviolences have cyber only in name. They have very real consequences, beyond the digital sphere ”, he added. During the first lockdown, an estimated 93% of children and adolescents exceeded the recommendation of less than 2 hours of screen use per day.