It is unusual to see twelve consumer associations issuing a joint press release. And yet, ADEIC, AFOC, ALLDC, CSF, CNAFAL, CNAFC, CLCV, Familles de France, Familles Rurales, INDECOSA-CGT, UFC-Que Choisir and Unaf denounce a “Announcement effect” of the government concerning the draft regulation of telephone canvassing.
Indeed, the associations believe that this project will legitimize the harassment to which consumers are victims:
“While telephone canvassing has increased with the health crisis, the government would be expected to use its prerogative to establish intransigent rules to ensure consumer peace.
His project, however, allows slots of more than fifty hours of calling per week, over six days. From Monday to Friday, prospecting will be authorized from 9 a.m. to 7 p.m. and from 10 a.m. to 6 p.m. on Saturdays, with only one and two hours of respite respectively at noon. “
In addition, consumers will not have peace of mind if they decline a commercial proposal from the first call. Indeed, the direct seller of the same company will be authorized to call them up to four times in total during the same month, that is to say once a week.
These proposals are far from sufficient for associations which ultimately want a ban on direct telephone sales if the subscriber has not given his consent.
In the meantime, they are asking the government to modify its draft decree by significantly reducing the time slots during which unsolicited telephone canvassing is authorized.
They also want a subscriber to not be able to be followed up by a business if they’ve already turned down their business proposal in a phone call.
Also to discover in video:
The Bloctel service is still not efficient
For the moment, the only thing a user who is a victim of canvassing can do is try to block the numbers or register on the Bloctel opposition list, set up in 2016.
This service has been strengthened by limiting its exemptions, but is still ineffective. Note that unlawful solicitations (not consulting Bloctel, spoofing phone number, etc.) are now punished by dissuasive fines.
In addition, canvassing for energy renovation and the practice of the type “one call, one contract” for insurance are now prohibited.
But this is still insufficient, as shown by the petition posted online last year to ban the scourge of telephone canvassing and which has collected 450,000 signatures.
Source : Unaf