The tea towel burns between Google and Andrew Spinks, the lead developer of Terraria, the indie action adventure game. Spinks has just announced that his company, Re-Logic, will no longer do business with Google and that the version of the game for the cloud gaming platform Stadia has been canceled.
This cancellation is a reaction to the ban of the Google account from Re-Logic. This ban is believed to stem from a charge of violating the terms of service of Spinks’ company YouTube account, which mainly contains trailers. For three weeks Re-Logic tried to solve the problem with Google, as the company explains on Twitter, specifying that nothing has been published on its YouTube account for several months:
We have not added anything new to our only YT channel (RelogicGames) in several months. However, we randomly received an email saying there was a tos violation but that it was likely accidental and as such, the account would receive no strikes.
– Terraria Official (@Terraria_Logic) January 26, 2021
But three days later, Re-Logic’s Google Account was totally banned without warning or recourse. This account is used by the company for commercial operations, in particular Gmail for mail exchanges, hence its importance.
My phone has lost access to thousands of dollars of apps on @GooglePlay. I had just bought LOTR 4K and can’t finish it. My @googledrive data is completely gone. I can’t access my @Youtube channel. The worst of all is losing access to my @gmail address of over 15 years.
– Andrew Spinks (@Demilogic) February 8, 2021
Andrew Spinks explains that he also lost all the apps he bought with his account, as well as his data stored on Google Drive. Most importantly, he literally hit a wall while trying to solve the problem with Google. For example, YouTube support asked him if he could access his emails when he had clearly indicated that his account was banned. Then the support sent completely useless suggestions in case of ban, for example the recovery of the account in case of forgetting the Google password.
Andrew Spinks’ mishap raises two issues: a support service that seems to rely mostly on bots, with all that that implies in terms of lack of communication, and the drastic method of banning a Google account if something goes wrong. with one of the account components (Gmail, YouTube, Google Play) without leaving the user the possibility of solving the problem, nor by explaining precisely where it is located.
Google has yet to react to the announcement of the cancellation of the Terraria version of the game for its Stadia platform.
Source : ARS Technica